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Protecting privacy and maintaining the confidentiality of personal information is important to Water-Protec Distribution Inc. (hereinafter referred to as Water-Protec or "it").

The purpose of the Privacy Policy (hereinafter referred to as the "Policy") is to demonstrate Water-Protec's commitment to privacy. In addition, Water-Protec wishes to inform you of the types of Personal Information it collects, uses and discloses in the course of operating its Site and the purposes for which it collects, uses and discloses Personal Information. The Policy also governs the Personal Information collected with respect to users of the Site and explains how Water-Protec uses and discloses the Personal Information it collects from individuals who visit the Site (the "Site"). It also explains how it uses cookies and other similar technologies.

This Policy may be amended from time to time by Water-Protec and Personal Information will be treated in accordance with the version in effect at the time the Personal Information was collected. As such, Water-Protec invites you to read this Policy regularly to be aware of any changes that may have been made.


Personal Information is information about an identifiable individual ("Personal Information"). This information may include, but is not limited to, your name, mailing address, telephone number, e-mail address, purchases you have made, financial information and billing information, including your credit card number and expiry date. The Policy applies to all Personal Information about you that Water-Protec collects or receives from any source.


In most cases, Water-Protec collects Personal Information from you when you purchase a product or service offered by Water-Protec or when you contact Water-Protec about such a product or service.

Personal Information is collected when you :

  • buy products, place an order, return or exchange a product;

  • request information about a product or service ;

  • participate in a contest or take a survey;

  • create a user account; and

  • visit the Water-Protec website.



When you visit the Site, Water-Protec may collect technical information through electronic means such as cookies. Cookies are a technology that allows a website to recognize your device and therefore remember you. Cookies can be used, for example, to remember items added to your shopping cart, to log you into your account, to offer you personalized services and advertising campaigns.

Although many functions on many websites use cookies and you may not be able to use them, you can partially or completely block cookies. Water-Protec refers you to the Help section of your browser to find out how to prevent your browser from accepting cookies.


We use your Personal Information for the following purposes:

  • processing of your purchases, orders, returns or exchanges of products;

  • communicate information and special offers ;

  • contact information

  • processing your service calls; and

  • statistics.


If Water-Protec uses your Personal Information for other purposes, it will identify the purposes for which the information will be used and will seek your prior consent.


Water-Protec does not give, sell or rent the Personal Information to any company or person other than to companies and persons mandated by Water-Protec, and only for the purposes for which we have obtained your consent and in order for them to carry out their mandate (in particular, providers of storage, hosting or data processing services, delivery of products, marketing services).

You hereby agree that Water-Protec may disclose Personal Information to the above-mentioned companies and persons and to a prospective purchaser in connection with the sale of all or part of Water-Protec's business or operations or as otherwise permitted or required by law.


Reasonable security measures are in place to protect your Personal Information. Access to your Personal Information is granted only to employees who reasonably require access to it for business purposes and in the course of their duties. Such employees are bound by this Policy. The information necessary for the delivery of the products ordered is also transmitted to the company mandated to carry out the delivery.

No mechanism offers maximum security, however, you understand that Water-Protec cannot guarantee the absolute security of your Personal Information.

As required by law, Water-Protec will keep your Personal Information only as long as necessary for the purposes for which it was collected.


Water-Protec retains your Personal Information, but updates it only when necessary and when it becomes aware of changes. You are responsible for keeping your Personal Information up to date.

You can change your Personal Information when you access your account on the Site. A written request may also be made to Water-Protec to review and correct your Personal Information if necessary (see the "Contact Us" section for contact information).

You may choose to stop receiving electronic marketing or promotional communications from Water-Protec by unsubscribing through the mechanism indicated in the communications, if any, or by sending a written request to that effect to the address indicated in the "Contact Us" section.


If you have any comments, questions or suggestions regarding your Personal Information, the Policy or our practices, Water-Protec suggests that you contact us directly by one of the means set out below:

  • by email:

  • by mail: 1 avenue Liberté, Candiac (Quebec), J5R 3X8

  • by telephone: 450-724-8071



By providing Personal Information to Water-Protec, you consent to the use and disclosure of your Personal Information by Water-Protec for the specific purposes set out in this Policy or for other purposes that will be communicated to you at the time the Personal Information is collected.

Subject to legal or contractual requirements, you may at any time withdraw your consent to certain specified purposes by contacting us.

Effective: December 2020
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