Protection Of Personal Information Policy

At Water-Protec Distribution Inc. (“Water-Protec” or “we”), protecting your personal information is a priority. This policy explains, in plain terms, how we collect, use, disclose, retain, and protect your personal information, in accordance with applicable privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

This policy may be updated at any time. Your personal information is handled according to the version in effect at the time it was collected. We encourage you to review this policy periodically.

Privacy Officer

In compliance with applicable law, Water-Protec has designated a Privacy Officer within its management team. For any questions, requests, or complaints:

• Email: canada@water-protec.com
• Address: 1 Liberté Avenue, Candiac, Quebec, J5R 3X8
• Phone: 450-724-8071

Personal Information We Collect

We may collect the following types of personal information:

• Contact details (name, mailing address, phone number, email address)
• Information related to a purchase, order, return, or exchange
• Billing information, including credit card number and expiry date, where applicable
• Information related to your use of our services and platforms
• Technical data (IP address, browsing data, device type, etc.)

This information is provided directly by you or collected automatically when you use our services.

How We Collect Your Information

We collect your personal information when you:

• Purchase a product or service, place an order, or process a return or exchange
• Fill out a form (contact, information request, support)
• Create a user account
• Enter a contest or complete a survey
• Contact us directly
• Browse our website

Some data is also collected automatically through technologies such as cookies.

How We Use Your Information

We use your personal information to:

• Process your purchases, orders, returns, or exchanges
• Provide technical support and handle service calls
• Communicate with you about our products and services
• Improve our services and website
• Generate internal statistics
• Meet our legal obligations

With your consent, we may also use your information to send you marketing or promotional communications.

If we wish to use your information for any other purpose, we will notify you and obtain your consent beforehand.

Consent

By providing us with your personal information, you consent to its use in accordance with this policy. You may withdraw your consent at any time, subject to certain legal or contractual obligations, by contacting us using the information provided in the Privacy Officer section above.

You may also unsubscribe from marketing or promotional emails at any time by clicking the unsubscribe link included in our communications, or by sending a written request to the address listed above.

Disclosure to Third Parties

We do not sell or rent your personal information. We may share your information with third parties in the following circumstances:

• Authorized service providers (hosting, data storage and processing, product delivery, marketing)
• Only the information strictly necessary for delivery of your orders is shared with the carrier responsible for fulfillment
• Partners required to carry out our services
• Competent authorities, when required or permitted by law
• A prospective buyer, in the context of a business transaction (merger, acquisition, or partial or full sale of the company)

All third parties are required to protect your information and use it solely for the intended purpose.

Transfers Outside Quebec

Some of our service providers may be located outside Quebec. In such cases, we take steps to ensure your information receives adequate protection, including through privacy impact assessments and contractual agreements that meet the requirements of Law 25.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once this period has ended, your information is securely destroyed or anonymized.

Security

We implement reasonable security measures to protect your personal information, including:

• Access restricted to employees who need it to perform their duties
• Technical safeguards (system security, controlled access)
• Contractual obligations imposed on service providers

All relevant employees and service providers are bound by this policy. Despite these measures, no system can guarantee absolute security.

Privacy Incidents

In the event of a privacy incident that poses a serious risk of harm, we will take the necessary steps to limit the impact, notify affected individuals, and, where required, report to the relevant authorities. A privacy incident register is maintained in accordance with legal requirements.

Your Rights

Under applicable law, you have the following rights with respect to your personal information:

• Access — request a copy of the information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Withdrawal of consent — withdraw your consent at any time
• Deletion — request that your information be deleted, subject to legal limitations
• Portability — request that your information be transferred in a structured format, where applicable
  • De-indexing or cessation of dissemination — request that your information no longer be disseminated or that it be de-indexed, where applicable

You are responsible for keeping your personal information up to date. You may update it by logging into your account on our website, or by submitting a written request to the contact information listed above.

Cookies and Similar Technologies

We use cookies to remember items in your cart, keep you signed in to your account, and provide you with a personalized experience. Cookies may also be used for analytics, functional, and advertising purposes.

You can configure your browser to block or limit cookies. Refer to your browser’s Help section for instructions.

Updates to This Policy

This policy may be updated at any time. The current version is always the one published on our website at the time of your visit.

Effective date: January 2026