Online Purchase Terms and Conditions
These online purchase terms govern orders, payment, delivery, returns, and warranties applicable to purchases made on the Water-Protec website. Any purchase made through the website water-protec.com (the “Site”) by you (“you”) is subject to these terms and conditions (the “Purchase Terms”). These Purchase Terms form an integral part of the Agreement, as defined in the Terms of Use, and are subject to it. These Purchase Terms may be modified at any time by Water-Protec Distribution Inc. (“Water-Protec”) without notice.
The version in effect at the time you place an order (an “Order”) on the Site applies to that Order. Placing an Order constitutes acceptance of these Purchase Terms.
Restrictions
To make any purchase through the Site, you must have the legal capacity to enter into contracts and place online orders in your country and province of residence, and have a billing address in Canada. These same requirements apply to any delivery.
Orders
Any product order submitted through the Site constitutes your Order. All Orders must be paid by credit card.
Acceptance of the Order by Water-Protec is subject to approval by the issuing financial institution. Water-Protec shall not under any circumstances be held liable for a financial institution’s refusal to approve a transaction.
Water-Protec makes every effort to maintain availability of the products listed on the Site. However, as product availability may vary, Water-Protec makes no guarantee that a product will be available for immediate delivery. In such cases, Water-Protec will contact you by phone or email to advise you of the next expected availability date. Water-Protec reserves the right, without notice, to modify, limit quantities, or discontinue any product offered on the Site.
Water-Protec also reserves the right to refuse or cancel any Order for a reasonable cause, including in the event of a manifest error in the price or description of a product.
Errors or Inaccuracies
Water-Protec makes every effort to ensure that the information on the Site is complete and accurate. However, errors or inaccuracies may occasionally be present.
Water-Protec reserves the right to correct any error or inaccuracy and to update, without notice and at any time, the information on the Site regarding prices, availability, and product descriptions.
Pricing
The price listed for each product is in Canadian dollars and does not include applicable federal and provincial taxes, shipping fees, or customs duties, where applicable, all of which are entirely your responsibility.
The total transaction amount, including applicable taxes and shipping fees, is displayed at final checkout. You agree to pay the price in effect at the time of the transaction as well as all fees indicated for the Order. Water-Protec makes no guarantee that prices on the Site are identical to those available at its physical location.
Delivery and Pick-Up
Full payment for the Order must have been received by Water-Protec before delivery of the ordered products is initiated.
Water-Protec will deliver products to the shipping address provided at the time of the Order. Water-Protec ships exclusively within Canadian provinces, via Canada Post or another carrier of its choosing. The selected carrier is responsible for applying its own delivery rules and standards.
Once the Order is handed over to the carrier, it becomes your property and Water-Protec shall not be held liable for any delivery delays, losses, or damages occurring from that point forward. Risk of loss transfers to the buyer at that moment. Water-Protec nonetheless commits to making commercially reasonable efforts to deliver products within a reasonable timeframe.
In-store pick-up at Water-Protec’s premises is available at no charge. Water-Protec will notify you by phone or email once your Order is ready for pick-up. You will have fourteen (14) days from that notification to complete the pick-up. After that period, Water-Protec cannot guarantee product availability. Valid photo identification is required at the time of pick-up.
Order Cancellation
An Order may be cancelled before it has been shipped. To cancel an Order, please contact our customer service team:
- Phone: 450-724-8071
- Email: canada@water-protec.com
Water-Protec reserves the right to cancel your Order in the event of an inventory shortage, in which case it will contact you promptly. In such cases, any amount already paid will be refunded using the original payment method.
Where permitted by the law of the province from which the Order originates, Water-Protec disclaims all liability in the event of an inventory shortage and for any damages resulting from a delivery delay. Water-Protec shall furthermore not be held liable for total or partial non-performance of any obligation toward you, nor for any damages or losses arising therefrom, where such non-performance results from a force majeure event.
Returns and Warranty
This return policy applies to purchases made through the Site. Water-Protec offers a full refund for any product returned in the same condition as at the time of purchase, within 30 days of the purchase date. Return shipping costs, where applicable, are the responsibility of the buyer unless otherwise indicated. For any questions, comments, or issues regarding an Order, please contact Water-Protec:
- Phone: 450-724-8071
- Email: canada@water-protec.com
Disclaimer
The Site and its content are provided “as is” and as available.
Water-Protec makes no representation or warranty, express or implied, with respect to the operation of the Site, the information it contains, or the products and services offered on the Site.
Subject to any applicable public order legislation and applicable laws, Water-Protec shall not be held liable and makes no warranty, including warranties of merchantability and/or fitness for a particular purpose.
Water-Protec makes no representation regarding the use, validity, accuracy, or reliability of the content on the Site, nor as to the results obtained from using such content. Although Water-Protec makes every effort to keep the Site free of errors, it accepts no responsibility for any errors that may be found.
Water-Protec does not guarantee the absence of viruses or other harmful components on the Site, its servers, or in email communications originating from Water-Protec. Water-Protec, its shareholders, directors, officers, employees, representatives, and agents shall not under any circumstances be held liable for any damage directly or indirectly related to use of the Site, including loss of data or profit resulting from use of or inability to use the Site’s content.
Water-Protec is not responsible for any damage or claim related to misuse of a product, abuse, product modification, poor product selection, or unlawful appropriation. To the fullest extent permitted by law, Water-Protec’s liability is limited to direct damages.
Applicable Law and Scope of the Online Purchase Terms
The Agreement and the content of the Site are governed by the laws of Quebec and applicable federal laws. Any dispute will be submitted to the competent courts in the judicial district of Longueuil, to the exclusion of any other court.
Should any particular provision of these Purchase Terms be found invalid by a competent court, such invalidity shall in no way affect the spirit or scope of these Terms, and all other provisions shall remain in full force and effect.
The failure to exercise any right under these Purchase Terms shall not in any case be construed as an express or implied waiver by Water-Protec of its future exercise of that right or any other right provided for in these Purchase Terms.
These Purchase Terms form an integral part of the Agreement as defined in the Terms of Use, including the Privacy Policy and the Web Privacy Policy.
Effective date: 2026
