Frequently Asked Questions
Your questions. Answered clearly.Have a question about your Water-Protec system, how it works, the mobile app, or leak alerts?
Here are answers to the most common questions about water leak detection systems, automatic shut-off valves, and water damage prevention in homes, condos, and multi-unit buildings.
Understanding How the System Works
The Water-Protec system quickly detects water and automatically shuts off the supply to limit damage. Here are the most common questions about how it works.
The Water-Protec system automatically detects the presence of water and closes the main valve in under one second to limit water damage. Sensors installed at high-risk locations continuously monitor for moisture. When a leak is detected, the main valve closes automatically. The F Series is a wireless system designed for existing buildings, including homes, condos, and multi-unit properties.
Installation & Sensors
Proper sensor placement is key to system effectiveness. This section helps you understand where and how to deploy protection.
Installation is performed by a certified Water-Protec dealer. The F Series installs quickly and typically requires no major modifications to existing plumbing, making it ideal for existing buildings.
Mobile App, Alerts & Remote Access
With the Water-Protec app and a Wi-Fi connection, you can monitor your system from anywhere.
Yes. Once connected to Wi-Fi, the mobile app and web platform let you:
- View your system status in real time
- Receive alerts by email or SMS
- Open and close the valve remotely
- Share access with a property manager
Secure access at:
Alarms, Batteries & Troubleshooting
Some alerts indicate the presence of water. Others signal a maintenance need, a low battery, or a communication loss.
If a leak alert is triggered:
- Identify the source of the water
- Dry the area and correct the cause of the leak
- Reset the system to reopen the valve
If the source is unknown, contact a licensed plumber.
Security, Warranty & Integration
Beyond detection, Water-Protec is designed to deliver a reliable, secure, and lasting environment.
Water-Protec offers a full warranty on all components:
- 5 years on the valve and actuator
- 2 years on the control panel, sensors, remote, and adapter
The warranty remains valid as long as the Water-Protec service plan is active. Proof of purchase required.
Need to Go Further?
Whether you're looking for a solution for a home, a condo, or a multi-unit building, our team can point you in the right direction.