Sensors immediately identify the presence of water
Water-Protec Alerts & Alarms
Complete instructions and alert grid
How your system works
Your Water-Protec system continuously monitors the critical areas of your property.
When water is detected:
Important: Water supply remains off until the system is reset.
Instant detection
Automatic shutdown
The main inlet valve closes right away
Audible alarm
A 15-minute alert sounds to notify you
Visual indication
The panel displays the triggered sensor (red LED)
What to do when an alarm triggers
4 steps to resolve a water detection alarm
01
Silence
- Press the SILENCE button on the control panel to stop the audible alarm.
02
Identify
- Locate the triggered sensor on the control panel (red LED).
- Note its number to find the affected zone.
03
Inspect
- Locate the water source in the sensor's zone.
- Address the source (stop the leak or shut off the appliance).
- Thoroughly dry the sensor and the surface it rests on.
- If water has entered the sensor housing, replace it immediately.
- Return the sensor to its original position.
04
Reset
- Wait at least 2 minutes after repositioning the dry sensor.
- Press the RESET button.
- All LED lights will turn green.
- STANDBY MODE If all lights are off, the system is in standby mode. Press SILENCE or RESET to exit standby and restore the LED indicators.
- If reset fails: the sensor is not fully dry or may be defective. Inspect again or contact our technical support team.
Manage your system remotely
Download the Water-Protec app for effortless control
Tip: Set up the app at installation to get the most out of your system from day one.
Monitor and control your protection system directly from your smartphone:
Instant notifications
Receive real-time alerts wherever you are
Remote monitoring
Check the status of your system and sensors at any time
Event history
Access a complete log of alarms and actions taken
Valve control
Open or close the valve remotely
Sensor management
Quickly identify any sensors that need attention
Led indicator quick-reference
Understand your panel's status indicators at a glance
| LED indicator | Status | Indicator / colour | Valve state | Required action |
|---|---|---|---|---|
| LED Positions 1 to 15 | Signal interrupted | Flash | Open | Check sensor connection |
| LED Positions 1 to 15 | Signal lost | Flash | Closed | Check/replace sensor |
| LED Positions 1 to 15 | Water detection | Solid | Closed | ALARM - Follow procedure above |
| LED Positions 1 to 15 | Sensor moved | Slow flash | Open | Reposition the sensor |
| LED Positions 1 to 15 | Low battery | Fast flash | Open | Replace battery within 30 days |
| LED Positions 1 to 15 | Critical battery | Solid | Closed | Replace battery immediately |
| LED Positions 1 to 15 | Low temperature | Flash | Closed | Check for freezing risk |
| Batt./Temp. | Power loss | Flash | Open | Normal - System on backup battery |
| Batt./Temp. | 9V - Low battery | Flash | Open | Replace 9V battery within 30 days |
| Batt./Temp. | 9V - Critical battery | Solid | Closed | Replace 9V battery immediately |
| Batt./Temp. | Low temperature | Solid | Closed | Check ambient temperature |
| Open/Close | Valve open | Solid | Open | Normal operation |
| Open/Close | Valve closed | Solid | Closed | Alarm active or test in progress |
| Open/Close | Valve disconnected | Solid | n/a | Contact technical support |
| Open/Close | Malfunction | Flashing | n/a | Contact technical support |
| WiFi | Connected to WiFi | Solid | n/a | Connected - No action required |
| WiFi | Connection lost | Solid | n/a | Check router / Reconfigure |
Animation legend
| Solid | LED continuously lit | |
| Flash | LED blinks at a regular interval (1 sec ON / 1 sec OFF) | |
| Slow flash | LED blinks slowly (2 sec ON / 2 sec OFF) | |
| Fast flash | LED blinks rapidly (0.5 sec ON / 0.5 sec OFF) | |
| Off | All LEDs off = Standby mode activated |
Need help?
24/7 Technical Support
1 833 487-7997Business hours:
Monday to Friday, 8 AM to 5 PM
After hours:
Emergencies only (water shutoff)
Preventive maintenance
Maximize your system performance
- Test monthly Manually activate the system to verify operation
- Inspect sensors Ensure they are clean and properly positioned
- Replace batteries As soon as an LED indicates low battery
- Keep access clear Ensure easy access to the control panel
- Service contract Benefit from our certified annual inspection